Build
Explain the role, customer problem, tone, and boundaries instead of drawing a workflow.
If you can explain the work, you can build the employee.
Voice is more than a calling channel. It lets founders build, coach, test, supervise, and manage employees in a supported mother tongue, while customers receive natural conversations grounded in the Business Brain.
Natural voice inputEnglish
How should I handle the next customer?
Voice playback is unavailable in this browser
Voice as the interface
Software should meet the owner in the language they already think in.
No-code should mean more than hiding code behind forms. An owner can speak the job, hear the proposed behavior, correct it naturally, and keep the technical runtime invisible until deeper inspection is useful.
Coach
Correct an answer, explain an exception, or teach how the owner likes work handled.
Test
Role-play hard customer moments and hear whether the employee responds naturally.
Work
Answer, qualify, book, support, remind, hand off, and follow through across calls.
Ask
Escalate a crisp owner decision by voice when a customer is waiting and judgment matters.
Report
Let the owner ask how the day went and hear work, risk, and learning in plain language.
Living call lab
See the conversation change state, recover, and keep context.
This local simulation demonstrates interaction behavior. It does not place a call or create a provider session.
LOCAL SIMULATION
No call is placedFront Office live conversation lab
01 / 04
Listening
Patient endpointing waits for the complete request.
CustomerCan I move my appointment to Saturday?
EmployeeYes. May I confirm your address before I check the eligible slots?
SystemSpeech stopped in 180 ms. Listening resumed without losing context.
Mother-tongue accessibility
Choose the language. Choose the voice. Keep the company meaning.
A language selection affects transcription, endpointing, voice compatibility, turn-taking, customer expectation, fallback, and quality evaluation. Omnicort treats it as a structured employee setting, not decoration inside a prompt.
- Owner setup and coaching
- Customer-facing speech
- Transcripts and confirmations
- Language-specific quality checks
Natural voice inputEnglish
How should I handle the next customer?
Voice playback is unavailable in this browser
Language and voice availability varies by channel, region, voice, and the selected rollout configuration. The product should show compatibility before launch.
The live conversation runtime
A natural call is a latency-sensitive system, not speech in and speech out.
The hot path stays compact: approved context, bounded retrieval, deterministic risk checks, time-boxed tools, and graceful fallback. Heavy graph learning and strategic reflection stay outside the live call.
- 01
Phone or browser
Secure media enters through a configured, consent-aware channel.
- 02
Speech recognition
Streaming audio becomes language-aware text and confidence signals.
- 03
Endpointing
The system decides when the speaker has finished without cutting off a thought.
- 04
Context
The active Business Brain pack supplies facts, policy, customer history, and limits.
- 05
Decision and tools
Bounded reasoning chooses an allowed response, tool, handoff, or owner gate.
- 06
Speech synthesis
The approved response becomes the selected voice with natural pacing.
- 07
Barge-in recovery
Customer speech immediately stops output and returns the floor without losing state.
Conversation quality
Every awkward moment has a diagnosable system cause.
Latency, silence, overlap, confidence, pronunciation, tool delay, and missing context are measured separately so the product can improve the actual experience instead of blaming one model.
First useful audio
Reduce the silence before the customer knows someone is there.
Turn-taking
Listen through natural pauses and avoid talking over the complete thought.
Entity confirmation
Repeat names, dates, addresses, money, and phone numbers before acting.
Tool latency
Acknowledge the wait, time-box external tools, and keep a safe fallback.
Silence recovery
Prompt gently, retry once, then offer a clear alternate path or handoff.
Failure recovery
Preserve the case and promise even when the ideal model or provider is unavailable.
Owner voice across the lifecycle
Build it, correct it, test it, and manage it without becoming technical.
Owner voice can become an employee instruction, a reviewed policy change, a test conversation, an approval answer, or a daily report request. The transcript remains inspectable before it changes business behavior.
Speak
Never offer a discount without asking me.
Reflect
I will gate every discount and ask with deal context.
Compile
Pricing policy + escalation rule + evaluation fixture
Approve
Owner confirms the exact policy version
Prove
A later discount request pauses and asks
One voice foundation, many useful employees
Communication work that already happens in every SMB.
Booking
Understand the service, check permitted availability, confirm details, and track reminders.
Lead qualification
Ask approved questions, recognize fit, book the right next step, and gate promises.
Support triage
Verify identity, understand severity, use trusted knowledge, and hand off with evidence.
Front office
Greet, route, answer routine questions, capture messages, and keep the owner interruption-free.
Payment reminder
Use consented, respectful scripts, explain the record, and escalate disputes.
Owner escalation
Pause a live decision, reach the owner with context, and resume smoothly after the answer.
Before a real customer call
Voice becomes live only when every required gate is visible.
Connecting a number is not launch approval. Consent, identity, channel readiness, recording policy, employee scope, wallet and cost posture, test evidence, handoff, and owner go/no-go remain separate checks.
- Customer and channel consent
- Verified number, provider, and regional readiness
- Approved employee context and starting speech
- Recording, retention, and disclosure posture
- Latency, interruption, no-answer, and handoff tests
- Wallet, rate, concurrency, and abuse controls
- Explicit owner launch approval